Terms of Service

You must be at least 18 years old and legally able to enter a binding contract. If you use AgentAid as an insurance agent, you represent that you hold all licenses, appointments, and authorities required to solicit and sell the products associated with the call types and states you enable, including a valid National Producer Number (NPN) where applicable. You are solely responsible for staying compliant with insurance, telemarketing, privacy, and consumer-protection laws in every jurisdiction where you operate.

AgentAid provides tools that may include inbound call routing, browser softphone access, prepaid wallet/ledger billing, lead capture, CRM features, dashboards, and audit logs. Features may change as we improve the platform. We do not guarantee any volume of calls, close rate, or earnings. Illustrative calculators on the marketing site are estimates only and not promises of results.

You must provide accurate registration information and keep it current. You are responsible for safeguarding credentials and for activity under your account. Notify us promptly of unauthorized use. We may suspend or terminate access for suspected fraud, abuse, license issues, non-payment, or Terms violations.

Connected calls and certain services may debit your prepaid balance at rates disclosed in the product or campaign configuration. You authorize us and our payment processors to charge saved payment methods for top-ups and auto-reload according to settings you configure. If your balance falls below the required minimum, you may be set offline and stop receiving calls. Fees are generally non-refundable except where required by law or expressly stated by AgentAid. Chargebacks or payment disputes may result in suspension pending resolution.

You agree not to:

• Use the Services without required insurance licenses or outside enabled states/verticals
• Engage in fraud, misrepresentation, illegal solicitation, or abusive calling practices
• Attempt to manipulate routing, duplicate accepts, or circumvent caps, holds, or ledger controls
• Reverse engineer, scrape, overload, or disrupt the Services or telephony providers
• Upload unlawful, harmful, or infringing content, or misuse caller/lead data
• Share accounts or allow unlicensed persons to take regulated calls through your access

You are responsible for how you collect, store, and use personal information obtained through calls and the CRM, including providing any required notices and obtaining consents. You must handle recordings, notes, and contact data in accordance with applicable law and your compliance policies. AgentAid processes such data to provide the Services as described in our Privacy Policy.

By using the softphone and related features, you acknowledge that calls may be connected through third-party telephony infrastructure and that call metadata will be logged for routing, billing, and audit purposes. Where recording or transcription is enabled, you are responsible for complying with two-party/all-party consent and similar laws before recording or sharing call content.

AgentAid and its licensors own the Services, branding, software, and related intellectual property. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your lawful internal business purposes under these Terms. You may not copy, modify, or create derivative works of the platform except as expressly allowed.

The Services may interoperate with payment processors, voice providers, analytics, and other third parties. Their terms and privacy policies govern your use of those services. AgentAid is not responsible for third-party outages or acts beyond our reasonable control, though we work to maintain reliable integrations.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGENTAID DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT ROUTING, BILLING, OR CALL QUALITY WILL MEET YOUR EXPECTATIONS AT ALL TIMES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGENTAID AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO AGENTAID FOR THE SERVICES IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

You will defend, indemnify, and hold harmless AgentAid and its affiliates from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Services, your insurance sales activities, your handling of caller or lead data, your violation of law or these Terms, or disputes between you and consumers, carriers, or agencies.

You may stop using the Services at any time. We may suspend or terminate access immediately for Terms violations, legal risk, non-payment, or platform integrity concerns. Upon termination, your license ends; sections that by nature should survive (including billing obligations, IP, disclaimers, limitations, and indemnity) will survive.

We may modify the Services and these Terms. We will post updated Terms with a new "Last updated" date. Material changes may also be communicated in-product or by email. Continued use after changes become effective constitutes acceptance.

These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules, unless mandatory local consumer law requires otherwise. Courts located in Delaware will have exclusive jurisdiction over disputes, subject to any non-waivable rights you may have.

Questions about these Terms: legal@agentaid.io
General: hello@agentaid.io
Privacy: see our Privacy Policy